Monday, 1 June 2015



Your ability to solve problems in life generally makes you stand out in whatever you do and the way you will see life and will also determine how successful you will be in business.
            In business your ability to survive and succeed in the midst of competition is majorly dependent on your ability to solve major customer problems and complains. You will find these steps very useful;
Choose the problem you want to solve.
Understand the problem fully.
Carry out a proper analysis on the problem; to what extent does the problem affect customers, sales and profit?
Write down possible options and suggestions on how to solve the problem.
Critically examine all the options available.
Choose the option that best solves the problem and that is cost effective.
The option chosen is then used to solve the problem.
Try to learn from how the option was created and applied to solving the problem.
 Please post your comments and additions, thank you.


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